Refunds

Sales are final: a purchase is not refunded because you changed your mind. Every piece is a digital item. The files and the code reach you the moment you pay, and a supporter badge cannot be taken back once it is redeemed.

You pay the artist through their own Ko-fi shop, and the Hollow Shop never holds that money. Any refund comes from the artist, through Ko-fi.

When something is wrong

• A code that never arrived is not a refund question. Write to us and we will send it again.
• If a code does not work, or a piece is broken or not what its page showed, write to support@anonlisten.com with your Ko-fi receipt. We fix what we can. If it cannot be fixed, the artist refunds you through Ko-fi.
• An artist may also refund an order on their own. That is their choice.
• Chargebacks are handled by Ko-fi and its payment provider, under their own policies.
• When an order is refunded or charged back, its code is refused, and the Hollow app then refuses it too. A badge already redeemed stays.

Nothing here limits rights you have under the consumer law of your country.